Rachel @ We're Trustable - AI, BPO, CX, and Trust

Rachel @ We're Trustable - AI, BPO, CX, and Trust

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Data Sovereignty Crisis: Why Foreign Control of Digital Infrastructure Threatens Democratic Trust
Democratic governments promise data protection while operating on foreign platforms subject to U.S. law, creating massive trust debt that undermines…
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Rachel Maron
Meta’s Moral Collapse in Code: How a $1 Trillion Company Codified Predation, Racism, and Lies into AI Policy
Meta’s AI rules allowed bots to flirt with kids, push racist lies, and spread false medical claims, proving self-policing is a public safety hazard.
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Rachel Maron
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The Illusion of Stability: Why AI's Reasoning Fragility Demands a Trust-Centric Response
AI reasoning is scaling faster than trust safety. OpenAI offloads it, Anthropic exposes fragility, TVM shows why trust must be built into the core.
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Rachel Maron

July 2025

The Trojan Trust Problem: Why AI’s Hidden Lessons Should Terrify Us
AI models can inherit hidden malicious traits through subliminal signals in training data, posing a silent, systemic risk to trust and safety at scale.
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Rachel Maron
Why Trust Value Management Is the Better GTM Strategy
TVM isn’t just better GTM—it’s the only GTM that compounds trust, not just traffic. Build systems people believe in, or risk compounding churn.
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Rachel Maron
The Human Premium: Substack, AI, and the Next Era of Creative Distinction
AI won’t replace creators, it reveals them. On Substack, the future isn’t AI vs. human but a premium on authorship, clarity, and trust in every word we…
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Rachel Maron
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June 2025

Toward a Trust-Centric Tech Future: Rethinking System Design
Trust isn’t a vibe, it’s infrastructure. Explore how ethical systems, AI fallback, and user control must define the next era of technology.
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Rachel Maron
Trust by Design: Why UX Decisions Are Moral Decisions
UX isn’t neutral, it’s ethical infrastructure. Discover why design shapes trust, agency, and power in every click, and how bad UX becomes moral failure.
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Rachel Maron
The TikTokification of Trust: How Shortform Shapes Buyer Belief
Trust is no longer earned, it’s performed. Explore how shortform content turns emotional signals into purchase decisions, and what we lose in the…
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Rachel Maron
The Contact Center as the Last Line of Digital Trust Repair
When AI breaks trust, humans must restore it. Explore why contact centers are now frontline trust infrastructure, and what makes trust redemption…
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Rachel Maron
Trust, Interrupted: Agentic AI and the Crisis of Trust in Customer Experience
When AI makes decisions users can’t explain or contest, trust breaks. Discover how opaque automation creates emotional friction, and how to fix it.
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Rachel Maron

May 2025

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