The Founders @ We're Trustable - AI, BPO, CX, and Trust

The Founders @ We're Trustable - AI, BPO, CX, and Trust

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PART VI — THE DEPLOYMENT: How to Build the Trust Envelope in a Real Organization
The Trust Engineering Advantage
 • Rachel Maron
PART V — THE CAPITAL THESIS: Trust Is an Asset Class, and TEM Is the Pricing Model
The Trust Engineering Advantage
 • Rachel Maron
PART IV — THE INSTRUMENTATION: Trust Is Measurable, Predictable, and Designable
The Trust Engineering Advantage
 • Rachel Maron
PART III — THE LAW: Why Interventions Fail Without Structure
Why every corporate “happiness fix” fails: the Law of Friction and Meaning explains why removing resistance destroys trust, and why only engineered…
 • Rachel Maron
PART II — THE DIAGNOSIS: The Research Is Already Measuring TEM, Just Poorly
The Trust Engineering Advantage
 • Rachel Maron
PART I — THE GAP: Everyone Has the Research, No One Has the Machinery
Everyone knows what makes humans thrive. Almost no system is built to deliver it. The Trust Envelope exposes the gap between research we admire and…
 • Rachel Maron

November 2025

“Government Shouldn’t Pick Winners”—But They Must Pick Boundaries
When Cognitive Infrastructure Becomes National Infrastructure
 • Rachel Maron
Déjà Vu in the Cloud: The Drift → Gainsight → Salesforce Breach Is the Canary in the Identity Coal Mine
OAuth token theft is exposing a broken SaaS trust architecture. Over-scoped, untracked integrations let attackers move laterally at scale. This is trust…
 • Rachel Maron
The Trust Mirage: Why Safety Theater Is More Dangerous Than No Safety At All
How Tech Giants Weaponize Governance Performance to Avoid Actual Accountability
 • Rachel Maron
AI Governance Is Trust Engineering, Not Compliance Theater
What Happens When Models Own the Narrative and We Lose the Challenge Function
 • Rachel Maron
The Age of Invisibility: How Algorithms Erase Older Women and Reshape Trust
What the Nature study on gendered representation reveals about trust friction, market efficiency, and the economics of bias.
 • Rachel Maron
The Catastrophe That Trust Could Have Prevented
A ransomware attack didn’t just expose Ascension’s systems; it revealed how executives prioritized efficiency over trust, and patients paid the price.
 • Rachel Maron
© 2026 Rachel Maron · Privacy ∙ Terms ∙ Collection notice
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