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RPM Consulting is where trust becomes strategy. We help organizations navigate complexity, accelerate transformation, and build systems people believe in, because trust isn’t just a value but a business asset. Led by Rachel Maron, a seasoned strategist and transformation architect with 25+ years in CX, enterprise consulting, AI-driven tech, and systems design, integrating deep technical expertise with radical clarity.
We specialize in Trust Value Management (TVM), an open framework designed to operationalize trust in environments shaped by AI, automation, and uncertainty. Our work spans enterprise AI governance, customer trust metrics, prompt architecture, and executive enablement. Whether you're building a next-gen agentic AI system, rethinking your CX model, or standing up to the erosion of institutional credibility, RPM delivers tools, thinking models, and leadership strategies that align with what matters most: long-term trust.
This isn’t traditional consulting. We don’t parachute in with a deck. We co-architect durable change. From prompt stacks that sharpen strategic clarity to frameworks that measure trust friction inside your org, we help clients build systems that work—and narratives that hold under pressure.
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