The Founders @ We're Trustable - AI, BPO, CX, and Trust

The Founders @ We're Trustable - AI, BPO, CX, and Trust

PART IV — THE INSTRUMENTATION: Trust Is Measurable, Predictable, and Designable

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Rachel Maron
Dec 10, 2025
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The Trust Engineering Advantage

PART I—THE GAP: Everyone Has the Research, No One Has the Machinery

PART II—THE DIAGNOSIS: The Research Is Already Measuring TEM, Just Poorly

PART III—THE LAW: Why Interventions Fail Without Structure

PART IV—THE INSTRUMENTATION: Trust Is Measurable, Predictable, and Designable

PART V—THE CAPITAL THESIS: Trust Is an Asset Class, and TEM Is the Pricing Model

PART VI—THE DEPLOYMENT: How to Build the Trust Envelope in a Real Organization

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PART IV: THE INSTRUMENTATION

Trust Is Measurable, Predictable, and Designable

If the first three parts established the architecture and the physics, Part IV delivers what every executive secretly wants but will never say out loud:

A dashboard.

Not a vibes dashboard. Not an HR “engagement pulse” that measures sentiment three months after the damage is done. Not another survey that asks “On a scale of 1-10, how happy are you?” and generates data that goes directly into a deck that goes directly into a drawer.

A telemetry system that me…

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