The Founders @ We're Trustable - AI, BPO, CX, and Trust

The Founders @ We're Trustable - AI, BPO, CX, and Trust

PART II — THE DIAGNOSIS: The Research Is Already Measuring TEM, Just Poorly

The well-being literature wasn’t wrong, just incomplete. TEM reveals the hidden structure behind decades of scattered findings, turning fragments into a unified system.

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Rachel Maron
Dec 05, 2025
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The Trust Engineering Advantage

PART I—THE GAP: Everyone Has the Research, No One Has the Machinery

PART II—THE DIAGNOSIS: The Research Is Already Measuring TEM, Just Poorly

PART III—THE LAW: Why Interventions Fail Without Structure

PART IV—THE INSTRUMENTATION: Trust Is Measurable, Predictable, and Designable

PART V—THE CAPITAL THESIS: Trust Is an Asset Class, and TEM Is the Pricing Model

PART VI—THE DEPLOYMENT: How to Build the Trust Envelope in a Real Organization

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PART II: THE DIAGNOSIS

The Research Is Already Measuring TEM (Badly)

If Part I exposed the canyon between what we know about human thriving and what our systems actually produce, Part II reveals the punchline hiding in plain sight:

The entire well-being canon has been measuring the Trust Envelope for two decades. They just didn’t know the name of the machine they were touching.

Positive psychology, organizational justice, Self-Determination Theory, prosocial behavior research, and psychological safety—all the grand theories presente…

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