The Founders @ We're Trustable - AI, BPO, CX, and Trust | Rachel Maron | Substack

The CISO Myth: The Anti-Trust Patterns Inside Hospitals

How compliance-first security erodes trust, care, and capacity.

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Recent posts

The Quiet Breach at CISA

Authority, AI, and the collapse of restraint at the nation’s cyber defense agency.

Jan 29 • Rachel Maron

The CISO Myth: Perimeter Guard in a Clinical World

When control replaces coherence, patients pay the price.

Jan 26 • Rachel Maron

Patient Outcomes Are Trust Outcomes

Redefining What “Success” Means in Healthcare Security

Jan 23 • Rachel Maron

The CISO as Patient-Safety Actor: Why Cybersecurity Is Now a Patient-Facing Function

When uptime, integrity, and clarity determine whether care arrives on time.

Jan 21 • Rachel Maron

PART VI — THE DEPLOYMENT: How to Build the Trust Envelope in a Real Organization

The Trust Engineering Advantage

Dec 15, 2025 • Rachel Maron

PART V — THE CAPITAL THESIS: Trust Is an Asset Class, and TEM Is the Pricing Model

The Trust Engineering Advantage

Dec 12, 2025 • Rachel Maron

PART IV — THE INSTRUMENTATION: Trust Is Measurable, Predictable, and Designable

The Trust Engineering Advantage

Dec 10, 2025 • Rachel Maron

PART III — THE LAW: Why Interventions Fail Without Structure

Why every corporate “happiness fix” fails: the Law of Friction and Meaning explains why removing resistance destroys trust, and why only engineered…

Dec 8, 2025 • Rachel Maron

Customer Experience & BPO

PART VI — THE DEPLOYMENT: How to Build the Trust Envelope in a Real Organization

The Trust Engineering Advantage

Dec 15, 2025 • Rachel Maron

The Catastrophe That Trust Could Have Prevented

A ransomware attack didn’t just expose Ascension’s systems; it revealed how executives prioritized efficiency over trust, and patients paid the price.

Nov 5, 2025 • Rachel Maron

The Age of Agents Demands the Age of Proof: Why Trust Architecture Becomes Your Competitive Moat

Replace cost-center security with a Trust Leader who ships buyer-grade artifacts. Proof at the gate wins deals, defends price, and protects valuation.

Oct 1, 2025 • Rachel Maron

The AI Governance Gap: Why Current Solutions Miss the Trust Manufacturing Imperative

Trust was always a system (we just didn't know how to see it). Now, AI governance is repeating the same mistake.

Aug 27, 2025 • Rachel Maron

Data Sovereignty Crisis: Why Foreign Control of Digital Infrastructure Threatens Democratic Trust

Democratic governments promise data protection while operating on foreign platforms subject to U.S. law, creating massive trust debt that undermines…

Aug 15, 2025 • Rachel Maron

The Founders @ We're Trustable - AI, BPO, CX, and Trust

The Founders @ We're Trustable - AI, BPO, CX, and Trust

Leveraging decades of experience, exploring where customer experience meets trust and safety—driving engagement, efficiency, and smart outsourcing decisions.

Artificial Intelligence

The Quiet Breach at CISA

Authority, AI, and the collapse of restraint at the nation’s cyber defense agency.

Jan 29 • Rachel Maron

PART VI — THE DEPLOYMENT: How to Build the Trust Envelope in a Real Organization

The Trust Engineering Advantage

Dec 15, 2025 • Rachel Maron

“Government Shouldn’t Pick Winners”—But They Must Pick Boundaries

When Cognitive Infrastructure Becomes National Infrastructure

Nov 26, 2025 • Rachel Maron

The Trust Mirage: Why Safety Theater Is More Dangerous Than No Safety At All

How Tech Giants Weaponize Governance Performance to Avoid Actual Accountability

Nov 25, 2025 • Rachel Maron

AI Governance Is Trust Engineering, Not Compliance Theater

What Happens When Models Own the Narrative and We Lose the Challenge Function

Nov 24, 2025 • Rachel Maron

The Age of Invisibility: How Algorithms Erase Older Women and Reshape Trust

What the Nature study on gendered representation reveals about trust friction, market efficiency, and the economics of bias.

Nov 10, 2025 • Rachel Maron

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The CISO Myth: The Anti-Trust Patterns Inside Hospitals

Top posts

Meta’s Moral Collapse in Code: How a $1 Trillion Company Codified Predation, Racism, and Lies into AI Policy

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The Illusion of Stability: Why AI's Reasoning Fragility Demands a Trust-Centric Response

Aug 6, 2025 • Rachel Maron

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