Rachel @ We're Trustable - AI, BPO, CX, and Trust

Rachel @ We're Trustable - AI, BPO, CX, and Trust

Why Trust Value Management Is the Better GTM Strategy

TVM isn’t just better GTM—it’s the only GTM that compounds trust, not just traffic. Build systems people believe in, or risk compounding churn.

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Rachel Maron
Jul 29, 2025
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In response to: “In AI, GTM Is the Only Moat That Lasts” by Rick Koleta

In an era where AI models are increasingly commoditized and technical advantages evaporate in weeks, Rick Koleta’s argument that Go-to-Market (GTM) motion is the only lasting moat rings true. Yet, I would argue that Koleta stops short of identifying the deeper operating principle that allows GTM to compound in a sustainable, defensible way.

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That principle is trust; not as a vague ideal, but as a measurable, operational asset. And the only GTM strategy that systematizes this asset at scale is Trust Value Management (TVM).

Let’s break down why TVM isn’t just a better GTM approach; it’s the architecture upon which lasting compounding advantage is built.

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