Rachel @ We're Trustable - AI, BPO, CX, and Trust

Rachel @ We're Trustable - AI, BPO, CX, and Trust

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Rachel @ We're Trustable - AI, BPO, CX, and Trust
Rachel @ We're Trustable - AI, BPO, CX, and Trust
The Erosion of Trust Amid the DEI Backlash: A Crisis Overshadowed by Chaos

The Erosion of Trust Amid the DEI Backlash: A Crisis Overshadowed by Chaos

As companies abandon DEI to appease reactionary forces, they erode trust, weaken institutions, and surrender to fear. Capitulation isn't strategy—it's self-sabotage.

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Rachel Maron
Feb 20, 2025
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Rachel @ We're Trustable - AI, BPO, CX, and Trust
Rachel @ We're Trustable - AI, BPO, CX, and Trust
The Erosion of Trust Amid the DEI Backlash: A Crisis Overshadowed by Chaos
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The Erosion of Trust Amid the DEI Backlash: A Crisis Overshadowed by Chaos

Introduction

Welcome to the latest installment of "Things Fall Apart, and No One Wants to Take the Blame." This episode? The baffling, self-inflicted wound of organizations voluntarily yeeting their DEI initiatives into the sun to appease a political climate that’s playing a very bad game of Opposite Day. While the discourse focuses on diversity, equity, and inclusion as though it were some radical idea and not, you know, the literal foundation of a functioning society, the real catastrophe is unfolding quietly: the wholesale erosion of trust.

Trust—this weird, invisible glue that holds companies, institutions, and friendships together—has been getting shredded faster than a CEO’s tax documents. Employees, customers, and stakeholders are watching companies pull a Mission Impossible self-destruct on their own values, and the message is clear: "Hey, we didn’t really mean any of that stuff about belonging, please don…

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