Rachel @ We're Trustable - AI, BPO, CX, and Trust

Rachel @ We're Trustable - AI, BPO, CX, and Trust

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The Metabolic Theory of Trust: From Friction to Infrastructure

How trust transforms from resistance into gravity, and why understanding this conversion is the key to organizational survival.
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The Law of Friction and Meaning
Part 1 of the Trust Physics series
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Sabino Marquez
The AI Governance Gap: Why Current Solutions Miss the Trust Manufacturing Imperative
Trust was always a system (we just didn't know how to see it). Now, AI governance is repeating the same mistake.
 • 
Rachel Maron
The Digital Rubicon: Why Personal Data Sovereignty is Democracy's Last Stand
How the erosion of personal data control threatens the foundation of democratic society, and what we must do to reclaim it
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Rachel Maron
Corporate Data Sovereignty: Trust as a Market Asset
Why enterprises must treat sovereignty as brand equity, not just compliance
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Rachel Maron
The State as a Cloud Client: Political Risk and Digital Dependence
Democratic states risk becoming tenants in their own digital infrastructure; cloud dependence trades sovereignty for convenience, trust for tenancy.
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Rachel Maron
Who Owns the Cloud, Owns the Future
“Cloud infrastructure isn’t just technology—it’s empire. Whoever owns the cloud controls sovereignty, economics, and the future of democracy itself.”
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Rachel Maron
Data Sovereignty Crisis: Why Foreign Control of Digital Infrastructure Threatens Democratic Trust
Democratic governments promise data protection while operating on foreign platforms subject to U.S. law, creating massive trust debt that undermines…
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Rachel Maron
Meta’s Moral Collapse in Code: How a $1 Trillion Company Codified Predation, Racism, and Lies into AI Policy
Meta’s AI rules allowed bots to flirt with kids, push racist lies, and spread false medical claims, proving self-policing is a public safety hazard.
 • 
Rachel Maron
1
Rachel @ We're Trustable - AI, BPO, CX, and Trust
Rachel @ We're Trustable - AI, BPO, CX, and Trust
Leveraging decades of experience, exploring where customer experience meets trust and safety—driving engagement, efficiency, and smart outsourcing decisions.

Artificial Intelligence

View all
The AI Governance Gap: Why Current Solutions Miss the Trust Manufacturing Imperative
Trust was always a system (we just didn't know how to see it). Now, AI governance is repeating the same mistake.
 • 
Rachel Maron
Who Owns the Cloud, Owns the Future
“Cloud infrastructure isn’t just technology—it’s empire. Whoever owns the cloud controls sovereignty, economics, and the future of democracy itself.”
 • 
Rachel Maron
Data Sovereignty Crisis: Why Foreign Control of Digital Infrastructure Threatens Democratic Trust
Democratic governments promise data protection while operating on foreign platforms subject to U.S. law, creating massive trust debt that undermines…
 • 
Rachel Maron
Meta’s Moral Collapse in Code: How a $1 Trillion Company Codified Predation, Racism, and Lies into AI Policy
Meta’s AI rules allowed bots to flirt with kids, push racist lies, and spread false medical claims, proving self-policing is a public safety hazard.
 • 
Rachel Maron
1
The Illusion of Stability: Why AI's Reasoning Fragility Demands a Trust-Centric Response
AI reasoning is scaling faster than trust safety. OpenAI offloads it, Anthropic exposes fragility, TVM shows why trust must be built into the core.
 • 
Rachel Maron
The Trojan Trust Problem: Why AI’s Hidden Lessons Should Terrify Us
AI models can inherit hidden malicious traits through subliminal signals in training data, posing a silent, systemic risk to trust and safety at scale.
 • 
Rachel Maron
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The Metabolic Theory of Trust: From Friction to Infrastructure
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